Learn about when and how credits are refunded, including automatic refunds for rejected or expired requests.
Understanding Metingz Refund Policy
Metingz offers a customer-friendly refund policy for credits. This guide explains when credits are refunded and when they aren't.
Automatic Refund Cases
1. Appointment Rejected
When you create an appointment request and the recipient rejects it, your credit is automatically returned to your account.
- You create an appointment request
- 1 credit is temporarily held
- Recipient rejects the request
- Credit is immediately returned
2. Expired Requests
If a request is not accepted within the configured time period, it automatically expires and the credit is refunded.
3. System Failures
In rare cases where appointment creation fails or technical issues occur, credits are automatically restored.
Non-Refundable Cases
- Appointment was accepted and completed
- User intentionally cancels after confirmation
- Violation of platform rules
How Refunds Work
Automatic Processing
- Refunds are processed automatically
- No manual intervention required
- Credits return to your balance instantly
Refund Timeline
Most refunds are processed immediately. In some cases, refunds may take up to 24 hours to reflect.
Refund Notifications
You'll receive notifications when credits are refunded, including:
- Email notification
- Dashboard notification
- Updated credit balance visible
Credit Protection
Metingz protects your credits through:
- Secure credit tracking
- Audit logs for all transactions
- Transparent refund process
- Customer support for disputes
Frequently Asked Questions
What happens if I cancel an appointment after it's been accepted?
Depending on the policy, credits may not be refunded for cancellations after acceptance. Check the specific appointment policies.
How quickly are refunds processed?
Refunds are automatic and usually processed immediately. In some cases, it may take up to 24 hours.
Can I appeal a refund decision?
Yes, contact Metingz support if you have questions about a refund decision.
Metingz is committed to fair and transparent credit policies. If you have any questions about refunds, our support team is here to help.