Metingz Privacy Policy

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At Metingz, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data in compliance with Indian data protection laws.

Important: This Privacy Policy complies with the Information Technology Act, 2000 and rules made thereunder, as well as the Digital Personal Data Protection Act, 2023. By using Metingz, you consent to our data practices as described in this policy.

1. Company Information

Legal Entity

This website and the Metingz platform are owned and operated by Metingz Technology Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Flat no.2, Plot no.1051, I-Block, 35th Street, 18th Main Road, Anna Nagar (W), Chennai, Tamil Nadu - 600040.

Legal Name: Metingz Technology Private Limited
Registered Office: Flat no.2, Plot no.1051, I-Block, 35th Street, 18th Main Road, Anna Nagar (W), Chennai, Tamil Nadu - 600040
CIN: U62090TN2025PTC186095
GSTIN: 33AAUCM0873E1ZC

About Metingz

Metingz is a digital appointment management platform that helps businesses and individuals schedule, manage, and track appointments in a simple and structured way. Businesses such as salons, clinics, and service providers can register on Metingz, set their working hours, list services with pricing, and activate a public booking page with a QR code. Customers can scan the QR or visit the link, select a service, choose a date and time, and request an appointment without making calls.

Metingz supports three types of appointments: business bookings, individual bookings, and private invite-based bookings. Each booking works on a credit system, where users spend credits to create appointments, and credits are refunded if requests are declined or canceled. The platform includes dashboards for both businesses and users, real-time booking management, automated notifications (via WhatsApp or email), analytics to track performance, and tools for customer engagement.

Compliance with Indian Laws

We comply with applicable Indian data protection laws including:

Information Technology Act, 2000
IT (Reasonable Security Practices) Rules, 2011
Digital Personal Data Protection Act, 2023
Consumer Protection Act, 2019

2. Information We Collect

Personal Information

When you use Metingz, we may collect the following types of personal information:

  • Account Information: Name, email address, profile picture, phone number
  • Business Information: Business name, service listings, pricing, working hours, address
  • Professional Details: Job title, company information, timezone
  • Appointment Data: Booking schedules, availability, time slots, service selections
  • Communication Data: Messages, appointment descriptions, participant information
  • Payment Information: Billing details, credit transaction information (processed securely through our payment partners)
  • Notification Preferences: WhatsApp number or email for automated notifications

Automatically Collected Information

We automatically collect certain information when you visit our website or use our platform:

  • IP address and browser type
  • Device information and operating system
  • Usage patterns and feature interactions
  • QR code scan analytics and booking page visits
  • Cookies and similar tracking technologies

Sensitive Personal Data

In compliance with Indian IT Rules and the DPDP Act, 2023, we treat passwords, financial information, and any health-related data as sensitive personal data and implement enhanced security measures for their protection. We do not collect health data unless voluntarily provided by users for appointment purposes.

3. How We Use Your Data

We use your personal information for the following purposes:

Service Provision

To provide and maintain our appointment management services, including booking creation, calendar management, and appointment coordination across business, individual, and private bookings.

Account Management

To create and manage your account, authenticate users, process credit transactions, and provide customer support.

Service Improvement

To analyze usage patterns, generate analytics dashboards, and improve our platform's features and user experience.

Communication

To send automated notifications via WhatsApp or email about your appointments, account updates, and service changes.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you explicitly consent to specific processing activities
  • Contractual Necessity: To fulfill our obligations under our Terms of Service
  • Legal Compliance: To comply with applicable Indian laws and regulations
  • Legitimate Interests: For business operations, service improvements, and fraud prevention

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data in the following circumstances:

Service Providers

We work with trusted third-party providers who help us operate our platform:

  • Payment processors for credit transactions
  • Cloud hosting services for data storage within India
  • WhatsApp and email service providers for automated notifications
  • Analytics services to improve our platform
  • QR code generation and tracking services

Business Users

When you make a booking with a business on Metingz, your name, contact information, and appointment details are shared with that business to fulfill your appointment request.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulations in India.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity with appropriate safeguards.

Cross-Border Data Transfer

We primarily store and process data within India. Any international data transfers will comply with Indian data protection regulations and implement appropriate safeguards. The Services are currently operational only within India.

5. Data Security

We implement robust security measures to protect your personal information in compliance with Indian IT Rules and the DPDP Act, 2023:

Encryption

All data is encrypted in transit using SSL/TLS protocols and at rest using AES-256 encryption.

Access Controls

Strict access controls and authentication mechanisms limit data access to authorized personnel only.

Regular Audits

We conduct regular security assessments and penetration testing to identify and address vulnerabilities.

Compliance Monitoring

Continuous monitoring to ensure compliance with Indian data protection standards and regulations.

6. Your Rights and Choices

You have the following rights regarding your personal information under Indian law, including the Digital Personal Data Protection Act, 2023:

Access & Portability

Request access to and export of your personal data in a machine-readable format.

Correction

Update or correct inaccurate or incomplete personal information.

Deletion

Request deletion of your personal data, subject to legal requirements.

Withdraw Consent

Withdraw your consent for data processing at any time.

Grievance Redressal

Lodge complaints with our Grievance Officer regarding data handling practices.

Nominate

Nominate another individual to exercise your rights in case of death or incapacity.

To exercise these rights, please contact us at support@metingz.com or our Grievance Officer.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Account Data: Retained for 3 years after account deletion for legal compliance
  • Appointment Data: Retained for 2 years for service continuity and dispute resolution
  • Business Service Listings: Retained while the business account is active and for 1 year after deactivation
  • Payment Records: Retained for 7 years as required by Indian tax laws
  • Communication Data: Retained for 1 year for customer support purposes
  • Analytics Data: Anonymized and retained for service improvement purposes

After the retention period, we securely delete or anonymize your personal data in accordance with our data deletion policies.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic site functionality, including authentication, session management, and booking operations. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website, including QR code scans and booking page performance.

Preference Cookies

Remember your settings and preferences for future visits, such as language and timezone.

Notification Cookies

Used to manage automated WhatsApp and email notification preferences.

You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described.

9. Grievance Officer

Contact Information

In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy.

Name: Mr. Davis D
Position: Founder and CEO
Email: davis@metingz.com
Address: Metingz Technology Private Limited, Flat no.2, Plot no.1051, I-Block, 35th Street, 18th Main Road, Anna Nagar (W), Chennai, Tamil Nadu - 600040
Response Time: Within 30 days as per applicable laws

Complaint Procedure

If you have any grievances regarding:

  • Data privacy and protection issues
  • Appointment booking disputes
  • Credit refund or payment issues
  • Content removal requests
  • Copyright infringement
  • Any other platform-related privacy concerns

Please contact our Grievance Officer with detailed information about your complaint. We will acknowledge your complaint within 48 hours and resolve it within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last updated" date
  • Sending an email or WhatsApp notification to registered users
  • Displaying a prominent notice on our platform or booking pages

We encourage you to review this policy periodically to stay informed about our privacy practices.

Continued Use

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@metingz.com
Registered Office: Metingz Technology Private Limited, Flat no.2, Plot no.1051, I-Block, 35th Street, 18th Main Road, Anna Nagar (W), Chennai, Tamil Nadu - 600040
Phone: +91-9544650427
Grievance Officer: davis@metingz.com

We typically respond to privacy-related inquiries within 2-3 business days.

Your Privacy Matters

By using Metingz, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

Effective Date: